As a customer of V-One you can be confident that every aspect of the business is underpinned by standards that are monitored and regularly reviewed.
:: Round the clock coverage – we’re there whenever, wherever you need us.
:: Fast response – a solution on your desk within 15 minutes, guaranteed to meet any deadline no matter how extreme the timescale
:: ISO Quality management – to ensure total customer satisfaction
:: Maximum flexibility - with access to thousands of aircraft and the most convenient airports around the world we can deliver all your logistics’ requirements
Long standing clients include :
:: Experience you can trust - over 14 years’ experience of delivering secure, high-quality, time-critical logistics services to clients in almost every industry
:: Cost and time effective – our buying power within the industry is second to none, let us do the legwork and save you time and money.
:: Contingency planning – detailed planning to ensure every consignment runs smoothly
:: Standard Operating Procedures – to ensure all our services are delivered to a consistently high standard.
Emergency Time Critical - 24 Hour Global Operations Centre
V-One services are available 24 hours a day 7 days a week.
Our dedicated team are at your disposal around the clock and can provide solutions that meet any deadline.
Emergency Time Critical - 15 Minute Fast Response
Our clients are sometimes in crisis when they call on our services and need workable solutions to be confirmed and implemented fast. We respond inside 15 minutes of your call.
We understand the pressure that our clients can sometimes be under when the unexpected occurs. This is one of the reasons that we aim to deliver at least one logistics option to you within 15 minutes of your initial call to us. Our 15-minute response has helped numerous clients save time and money. We were the very first specialist to adopt such a standard and have been working to it and beating it for over 10 years..
Emergency Time Critical - Quality Management
It is our policy to ensure the continual improvement of V-One’s overall performance in order to meet and exceed the expectations and needs of our customers.
To achieve this objective, V-One operates a Quality Management System that satisfies the requirements of ISO 9001:2000
All of V-One’s activities, services and their effects adhere to this policy.
Our Scope is as follows:
Emergency time critical air logistics specialist with global services including aircraft and helicopter charters, onboard courier and express air freight, providing support to many industrial sectors with particular expertise and knowledge of the automotive sector.
Emergency Time Critical - Contingency Planning
Our operational expertise and success rate is underpinned by a high level of detailed planning, both before and during any consignment, to ensure that every time critical consignment runs smoothly.
There are however occasions when the unexpected does occur, and that is when our planning standards really pay dividends. Each of our service options has a series of pre-written contingency plans that can be implemented if required by our dedicated logistics analysts. We operate a pro-active business that looks at all eventualities….just in case!
To find out how our contingency planning could benefit your business, call our business development team today
Emergency Time Critical - Client Emergency Profiling
An e-profile or emergency profile details all the relevant data about your location and products. The profile will typically include information such as the nearest airport to you, the nearest helipad to you, your standard packaging plus all manner of other information that will enable us to react quickly to your request for assistance. The e—profile is automatically generated if you have requested a free site survey.
It only takes a few minutes to pass us the information, and it could save you time and money should you ever need to move something in a hurry!
What are they used for?
The main aim of each profile is to accelerate the entire logistics process from your calling us for a quotation right through to your consignment being delivered.
What is the main benefit?
By having much of the data required for us to assist you before you call us, we are better able to deliver a fast accurate response. For example we don’t need to go searching on maps for the nearest helipad or airport to you as we have it to hand.
High-risk suppliers?
We can also keep the same data for your suppliers around the world. If you have concerns about any high-risk suppliers, then let us know so that we can build a profile on them.